OUR POLICY

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags attached to them. This also includes all packaging, accessories and proof of purchase cards/dust bags. The Vendor reserves the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.

All sandals must be tried on a carpeted surface until you are 100% sure you are keeping them. Sandals should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.

COLORS

We make every effort to display the colors of our products as accurately as possible. However, as computer monitors, tablets and mobile devices may vary, we can’t guarantee that your screen's display of a color will be completely accurate.

HOW TO EXCHANGE OR RETURN

If your purchase is not quite what you're looking for, you've got 30 days from when you receive your order to have your items sent back to us for an exchange or refund.

RECEIVING A REFUND

As soon as we've received and taken care of your return, we'll email you to confirm that your refund has been issued. 

Refunds will be credited to the payment method used to place the order and will exclude:

  • the initial delivery cost

Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers:

  • CREDIT CARD: Our bank will credit your account within 5-7 working days of receipt of your items

  • PAYPAL: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent

TRACKING YOUR ORDER

Once your purchase is on its way to you, we'll send you an email with a link so you can track its progress. You can also follow your order via our site by signing into your account.

OUR CUSTOMER CARE TEAM

We're here to assist you Monday to Friday 9:00am to 6:00pm Easter time. Not sure what we can help you with? Our areas of expertise include:

  • Size and fit advice

  • Product information

  • Placing an order

  • Tracking the progress of your order

  • Delivery questions

  • Returning an item